Refund policy

1 The reversal that runs by itself #

Claiming a single-use line reserves its price against your balance. Nothing is actually taken until a message exists to justify taking it.

Let the window close with an empty inbox and the reservation is released in full, on its own, with no form to submit and no waiting period. This is not the exception handled by this page — it is the ordinary path, and it accounts for the overwhelming majority of attempts that fail.

2 Where that rule stops #

• A code that reached you. Once the message is delivered and displayed, the thing you paid for happened — including in the common case where the platform then rejects the registration on grounds of its own.
• A rental period. Buying 7 / 14 / 30 days buys the line’s availability for 7 / 14 / 30 days; an unused week is no more refundable than a hotel room you booked and did not sleep in.
• A line a platform turned down. What we rent is a functioning number, and the terms are explicit that a third party’s acceptance is not something we are able to sell you.

3 The cases we look at by hand #

Open live chat with the order reference and we will go through it, in any of these situations:

• The balance was debited for a code that was never actually displayed to you.
• A rented line went silent partway through its term for a reason attributable to us.
• The same order was billed to you twice.
• A deposit landed on the balance at the wrong figure.

Where we find in your favour the sum returns to the balance. That is the only shape a refund takes here, in every case.

4 Why it comes back as credit and not as coin #

A settled cryptocurrency transfer is final. There is no chargeback mechanism, and no button on our side capable of unwinding it once the chain has confirmed.

What we can do instead is credit the balance, which then buys anything in the catalogue. That credit does not travel back out to a wallet — a point made before you top up, restated in the terms and again in the answers.

The practical lesson is worth acting on: fund roughly what you intend to spend, rather than using the balance as somewhere to park value.

5 When a deposit goes sideways #

• Underpaid — the payment simply waits. The screen names the shortfall, and sending the difference to the very same address completes it.
• Sent after the address expired — bring the transaction hash to live chat before attempting anything else.
• Sent over the wrong chain — again, the transaction hash in the live chat. Recovery is sometimes possible and never promised, which is exactly why the network is printed beside the address on the deposit screen.

6 How to raise it #

Everything goes through live chat. Arrive with the order reference for a question about a line, or the transaction hash for a question about a deposit; with either in hand, most of these close on the first reply.