Acceptable use policy

1 The ordinary uses #

The everyday reasons somebody rents a number. None of them raise an eyebrow here:

• Keeping a personal line out of the hands of marketplaces, courier apps and classified listings.
• Drawing a boundary between professional accounts and private ones without carrying a second handset around.
• Signing up where a local line is demanded and you have none in that country.
• Exercising your own registration flow — including confirming that your SMS genuinely lands in the markets you sell into.

2 The uses that end an account #

Each of the following closes the account, and where the law requires it we answer a valid request from an authority.

• Fraud in any form — extracting money, credit, goods or accounts by deception.
• Passing yourself off as a real person or a real organisation.
• Reaching an account that is not yours, or assisting anyone else in reaching one.
• Harassment, intimidation, stalking, or persisting with contact after being told to stop.
• Anything touching minors, non-consensual material, or trafficking in people.
• Registration at volume in order to distort a platform: manufactured reviews, ballot stuffing, spam infrastructure, engagement that nobody actually felt.
• Working around a ban, a suspension or a court order that applies to you.
• Reselling access while keeping these rules hidden from the people you resell to.

3 Where the boundary really falls #

The question is never whether a line is virtual. It is whether somebody, somewhere, is being misled about who they are dealing with.

Registering on a marketplace with a line that is not your personal one misleads nobody — the marketplace asked for a reachable number and it received one. Standing up fifty accounts to publish fifty reviews misleads every single person who reads them. The first is unremarkable. The second ends here.

4 Other platforms’ rules belong to them #

Some platforms welcome numbers of this kind; others forbid them somewhere in their conditions. Breaching such a clause is a contractual matter between you and them, not a criminal one, and we do not police it — but it can cost you that account, and the loss lands on you rather than on us.

No platform’s acceptance is something we are able to promise, as the terms set out plainly.

5 Limits on the machinery #

• The API admits 600 requests a minute per account. Spreading traffic over extra accounts to clear that ceiling breaches this policy.
• Automated ordering is welcome at whatever volume the catalogue can actually supply. Draining stock for the purpose of denying it to others is a different act and is treated as one.
• Probing, scanning or attempting to disturb the site or the infrastructure under it is out of bounds. A genuine security finding reported in good faith through live chat is welcome and will never be turned against the person who reported it.

6 How this is applied #

We act on what is visible from where we stand: ordering patterns, payment behaviour, and reports that reach us. The accounts you verify are not visible from here — we hold no access to them and do not look.

The response is proportionate, running from a note in the chat to immediate closure. Where an account is closed for fraud, the balance on it is forfeit.

If we have read a situation wrongly, say so in live chat. Correcting a mistake costs us far less than defending one.